All questions related to your profile and managing it

• How can I change my password? 410
• I play in several clubs, can I have a single login? 257
• I have a single account across several clubs, how do I choose which club to display? 194
• A family member wants to become a member, can I add them? 150
• How do I book for a family member? 7
• I've lost my password. How can I recover it? 230
• How do I change my profile photo and information? 13
• I have several accounts: how do I merge them into a single login? 7
• How do I change the site language? 17
• How do I set my personal access code? 19
• My data: download, leave the club, delete my account 16
• How do I become a club member online? 14

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 147
• Why are some cells pink on the board? 369
• How can I make a booking 935
• How can I book with a guest? 240
• How can I edit a booking? 184
• How can I delete a booking? 287
• All courts are occupied. Can I join the waiting list? 82
• What payment methods are available to me for a booking? 103
• How to create an open booking 46
• How to join an open match 35
• Where can I find the court access code (door code)? 31
• How do I withdraw from an open match? 7
• How do I view my booking history? 13
• How do I see the weekly schedule? 12
• How do I find and book at another club? 10

How do I register for a camp or a school?

• Sign up for a tennis lesson 101

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 9
• How do I pay for a booking with my wallet? 13
• How do I split the payment with my partner? 11
• How do I use my restaurant vouchers? 22
• How do I view and pay my invoices? 14
• How do I download my certificates? 12
• How do I send money from my wallet to another member? 13

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 15
• How do I join my club's WhatsApp groups? 14
• How do I take part in the Défi-Plugin (challenge tournament)? 28
• Défi-Plugin: I played without creating the match, how do I enter the score? 2

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 8
• How do I turn on dark mode? 14
• How do I install the Plugin.ch mobile app? 10
• How do I choose the notifications I receive on my phone? 14
• Where can I find the messages sent by my club? 14

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 17
• The administration home page 13

• Manage access 65
• Manage membership cards 26
• Manage clubhouse 14
• Manage restaurant credit 12
• Manage email sending 23
• Manage invoicing 31
• Manage member groups 15
• Manage registrations 34
• Manage special days 18
• Manage offers 35
• Manage online payments 11
• Manage billing regions 18
• Manage the club manager 12
• Manage challenge tournaments 15
• Manage RFID validation 44
• Manage general settings 9
• Setting up the accounts (general ledger) 6
• Configure EBICS: connect Plugin.ch to your bank 12
• Gate access log 9
• Manage multiple buildings 18

• Create a new court 31
• Manage court groups 23
• Manage booking periods 42
• Manage court usage 26
• List, edit, or delete a court 16
• Manage sports 13
• Close courts 16

• Create a new season 27
• Edit or delete a season 28
• Open the winter season by copying last season 5
• Link a sport to a season 8

• Manage recurrence authorizations 22
• Manage restrictions 30
• Manage subscription type 29
• Create booking prices: per session or per season 8
• Check rates with the rate grid 21
• Manage non-member and pay-as-you-go deductions 10
• Booking without a subscription: the guest subscription 9

• Create an item 45
• Assign an item to a member 17
• Edit or delete an item 13
• Delete an item assigned to a member 8
• Import linked items from Excel 5

• Display the member list 28
• Create a new member 47
• View a member's detailed information 14
• Display a member's operational data 18
• Manage member subscriptions 16
• Import member data 15
• Print member cards 15
• Print and export the member list 6
• Charge an item to a member or a group 13
• Link a member to a group 11
• Edit and delete a member 18
• Search for a member 13
• Managing duplicates: merging two profiles 14
• Managing units to be deducted: personalised hours and non-members 17
• Manage Swiss Tennis licenses 14
• Topping up a member's wallet 7
• Find and reactivate a removed member 4
• Issue a certificate for a member 21
• Managing families 12
• Handling erasure requests (GDPR) 28

• Add a new sponsor 22
• Invoice sponsors 15
• Re-invoice sponsors 19

• Assign and remove a role 14
• Roles and access: create and edit a role 31

• Gérer son école de tennis : la marche à suivre 9
• Activating the Lessons module 47
• Creating lesson items 32
• Create, edit, and delete a lesson 19
• Manage lesson groups 14
• Manage lesson enrollments 31
• Prerequisite 28
• Invoice and reminder texts 16
• Teachers' schedule 25
• Grouped payments of registrations (basket) 24
• Change the rate of a registration 6
• Copy a lesson for the next season 16
• Changements en cours de saison 12
• Cancel or make up a lesson 10
• Ce que fait le prof 18
• Prix, membres et non-membres 7
• Paiement en ligne et facturation 12
• N° AVS et export Jeunesse et Sport 13
• Questions fréquentes sur les cours 14
• Résoudre les conflits de planning 10
• Proposer des créneaux de préférence 14
• Placer les élèves automatiquement 18
• Envoyer son planning à un professeur 11
• Préparer le planning de la semaine 9
• Reprendre les groupes de la saison passée 6

• Complete management of equipment rental 24

• Find old invoice groups (archives) 29
• Invoice considerations and display 11
• Create invoices 29
• Send invoices by email 16
• Manage payment reminders 11
• Print invoices 38
• List and search invoices 21
• Edit and delete invoices 16
• Invoicing a membership fee or an item: what's the difference? 25
• Automatic reminders for e-mail invoices 20
• Keeping the accounts with the general ledger 12
• Manage family discounts 8
• Import accounts from Excel 15
• Carry an overpayment over to the next invoice 19
• How invoice dates are calculated 8
• Annuler une facture ou une ligne déjà comptabilisée 17
• Transit accounts for online payments 17
• Cancel a reminder and go back to the original invoice 23
• Invoicing guests (non-member hours) for the season 3

• List of bank payments 12
• Processing via bank files 18
• Process a manual payment 20

• Process installments 30

• Managing bookings in the schedule 71
• Configure and use open matches 23
• Manage the set times 29
• Create a promo code and use it 21
• Refund a fixed-hour session that was released and taken again 16
• Moving a booking and creating a recurrence in the schedule 20
• Creating and managing recurrences 21
• The weekly view and the all-sports view 10
• The cash journal and the history of a booking 19
• Manage cash register prices 25
• Offering items with a booking 8
• Deleted bookings and deletion records 17
• Replace a player on a fixed hour 4
• A fixed hour cannot be added: nothing is displayed 13

• Manage automatic emails 16
• Sending bulk emails 19
• Manage messages 31
• History of sent emails 9
• Writing an e-mail with the editor 10
• Birthday and inactive member e-mails 10

• Manage challenge tournaments 18

• Enable partner search 25

• The statistics dashboard 11
• Invoicing bookings from the statistics 12

• Access the program 26
• Booking by a member 41

• Creating and configuring a lesson 22
• Sign up for a tennis lesson 25
• Managing registrations (administrator) 15
• Managing groups and the schedule 16
• Tennis lesson invoicing 19
• Invoicing check and Youth and Sport export 16

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 9
• Adding and editing an employee 21
• Special cases: minor salary, young people, pensioners, LPP 17
• Running the monthly payroll 8
• Entering a compensated absence (army, maternity, illness, accident) 5
• The 13th salary and holidays for hourly employees 4
• Paying salaries and reconciling them with the bank 11
• Correcting an approved payslip 6
• Salary certificates and annual lists 7

You'll find all the questions about booking without an account

• How can I book if I don't have an account 852
• Where can I find available courts in my area? 116
• How can I edit/cancel my booking if I don't have an account? 145